Electronics Giant Chooses CDB Utilities to Achieve 24X7 Availability in SAP Environment
One of the largest SAP sites in Europe is a global consumer electronics giant that deals with over 2500 concurrent demanding daily users from over 30 separate internally operated companies; all paying for IT services through individual profit and loss accounts. This represents over 5 million Euros of sales being processed each hour. With a need to maintain SAP tables and indexes regularly, finding windows to perform these reorganizations was becoming more and more difficult and unplanned downtime was a scenario dreaded by the DB Support Team. The company realized that a tool to provide online reorganization of database tables and indexes was needed to ease this situation and move it towards its goal of providing a 24x7 operating environment.
After meticulous testing the Company chose CDB’s Auto-Online Reorg. "It wasn’t a pervasive tool and it fitted nicely into our IT strategy. We also found that if it failed for any reason then it failed in a controlled manner i.e. it managed the error completely and didn’t leave us with a problem, ensuring the required object was available without interruption to the users. In fact to coin a phrase - the product does exactly what it says on the tin!"
The benefits experienced by the Organization since implementing the CDB Reorg tool speak for themselves. The DB Support team is now proactive in reorganizing the most frequently used objects and as a result are avoiding unplanned downtime. The vast majority of reorganizations now happen on their own as the team have pre-programmed the CDB tool to perform reorganizations at a given date and time; avoiding the need for human intervention unless something goes wrong.
"It has introduced a whole new area of flexibility for us. It allows us to Reorg at anytime we prefer during the week thereby reducing our overtime bill and moving us closer to our 24x7 goal. What small outages we can secure can now be used more effectively for other essential work. The bonus is that we are now able to promote our services internally within the Company as the location of choice to host 24x7 customer facing web systems, boosting the profile and profits of the IT department in the group."
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